I.T. Support for Students
*Hours: Monday to Thursday 8:00am to 4:30pm; Friday 8:00am to 4:00pm
Phone: (805) 965-0581 x2215 or (805) 730-4215
On Campus: In-person service not available at this time
*Hours subject to change during semester breaks
General Troubleshooting, FAQ, Instructions, etc.
- Pipeline Login Help / Instrucciones a Pipeline y Correo electrónico de SBCC
- Campus Wifi Troubleshooting
- Pipeline and Online Course Troubleshooting and FAQ
- Virtual Desktop Infrastructure (VDI) Instructions / VDI Acceso al Escritorio Virtual de Estudiante de SBCC
- Two Factor Authentication (2FA) Setup Instructions (google doc)
Google Authenticator app: iPhone or iPad I Android - Hotspot Loaner Instructions:
- Computer Tutoring - Learning Resource Center (LRC) Virtual Computer Lab (chat service available)
- I.T. Service Level Guidelines
Virtual Computer Lab Support through Zoom
- Get help with SBCC computer lab resources, apps, and software (including Virtual Desktop Infrastructure (VDI), Google Drive and Adobe apps)
- Fall 2021 Hours: Monday thru Thursday - 9:30am - 8:00pm PT
Closed for all SBCC holidays.
Canvas Support
- Canvas Technical Support (24/7 live chat support)
- Canvas Student Tutorials
- Canvas Guides
- Proctorio Support
Zoom Conferencing
- Zoom Information
- ¿Cómo usan los estudiantes Zoom?
- Zoom Support Center's Getting Started Resources
- Chat with Zoom Support online (select "Chat live" underneath "Support Process.")
- Call Zoom Phone Support: +1.888.799.9666 ext 2
Secure your Pipeline account with Two Factor Authentication (2FA)
- 2FA Information and Frequently Asked Questions (FAQ)
- Setup Instructions (google doc)
- Google Authenticator app: iPhone or iPad I Android
Admission and Registration Support
- Student Success Resources FAQ
- Admissions and Records Home
- Enrollment Services Support for Credit Students: (chat services available)
- Enrollment Services Support for Non-Credit Students (School of Extended Learning)
- Admissions and Records FAQ
- Dual Enrollment Program (chat services available)
- Transcript Ordering Information
- Assessment Information
- Prerequisites and Corequisites Information
Academic Support
- Class Tutoring
- Library Services for Online Students (chat service available)
- Learning Resource Center (chat service available)
- Math Tutoring Lab (zoom meeting available)
- Proctoring Information
- Academic Counseling (chat service available)
Students with Disabilities
- DSPS Home Page / Hours
- Email: dsps@sbcc.edu
- Request accommodation for Exams in Online Courses
Questions about assistive technology, please contact: Laurie Vasquez, DSPS Assistive Technology Specialist vasquez@sbcc.edu