I.T. Support for Students

*Hours:  Monday to Thursday 8:00am to 4:30pm; Friday 8:00am to 4:00pm
Phone:  (805) 965-0581 x2949 or (805) 897-3549
On Campus:  In-person service not available at this time

*Hours subject to change during semester breaks

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General Troubleshooting, FAQ, Instructions, etc.

• Pipeline Login Help / Instrucciones a Pipeline y Correo electrónico de SBCC
• Campus Wifi Troubleshooting
• Pipeline and Online Course Troubleshooting and FAQ
• Virtual Desktop Infrastructure (VDI) Instructions / VDI Acceso al Escritorio Virtual de Estudiante de SBCC
• Hotspot Loaner Instructions:
  
  • AT&T Unite Express 2
  • Samsung A10 (Sprint) / Instrucciones de punto de acceso y Chromebook
  • ZTE (Sprint)
• Computer Tutoring - Learning Resource Center (LRC) Virtual Computer Lab (chat service available)
• Service Level Guidelines

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Canvas Support

• Canvas Technical Support (24/7 live chat support)
• Canvas Student Tutorials
• Canvas Guides
• Proctorio Support

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Zoom Conferencing

• Zoom Information for SBCC Students
• ¿Cómo usan los estudiantes Zoom?
• Zoom Support Center's Getting Started Resources
• Chat with Zoom Support online (select "Chat live" underneath "Support Process.")
• Call Zoom Phone Support: +1.888.799.9666 ext 2

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Admission and Registration Support

• Student Success Resources FAQ  
• Admissions and Records Home
• Enrollment Services Support for Credit Students: (chat services available)
• Enrollment Services Support for Non-Credit Students (School of Extended Learning)
• Admissions and Records FAQ
• Dual Enrollment Program (chat services available)
• Transcript Ordering Information
• Assessment Information
• Prerequisites and Corequisites Information

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Academic Support

• Class Tutoring
• Library Services for Online Students (chat service available)
• Learning Resource Center (chat service available)
• Math Tutoring Lab (zoom meeting available)
• Proctoring Information
• Academic Counseling (chat service available)

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Students with Disabilities

• DSPS Home Page / Hours
• Email: dsps@sbcc.edu
• Request accommodation for Exams in Online Courses
  Questions about assistive technology, please contact:  Laurie Vasquez, DSPS Assistive Technology Specialist vasquez@sbcc.edu

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