Student Account Holds

The Cashier's Office is OPEN FOR REMOTE SERVICES and available by telephone and email. Please include your student ID (K#) for faster service.  We will answer all inquiries in the order in which they are received.
 
To View Your Hold:
- Login to PIPELINE

- Select Student tab
- Select Student Records
- View Pre-Registration Requirements and Holds

Holds are placed on your student account to provide you with information about possible restrictions to college services such as registering for courses and receiving a diploma.

  • Not all holds restrict registration.
  • If your hold is not viewable, then it is an internal indicator for your Financial Aid program and will not inhibit your registration or any other college activity. Please disregard.  (See first two bulltets below for screenshots and details.)
  • For more information on your specific hold, find your hold type (from portal instructions to left) in the list below. 
  • Additional assistance available by contacting the Department listed next to the hold. 
  • Student’s whose hold RESTRICTS registration will view their portal screens as follows. 

    1. Login to Pipeline
    2. Click the Student Tab
    3. Click Registration
    4. Click Check Your Pre-Registration Requirements and Registration Appointment
    5. Select the semester you intend to register for

     

     Example of an Outstanding Balance hold 

    image.png

  • Students whose holds DO NOT restrict registration, nor any other college activities, are viewable on your portal screens as follows: 

    These holds do not impact registration and is generally an internal indicator for administrative purposes.

    Hold may not be viewed on web

  • A Bookstore Hold is the result of an outstanding balance at the Campus Bookstore.  The Cashiers Office can not clear this hold. This must be settled with the Campus Bookstore directly. 

    Contact the Bookstore at (805) 730-4047 | SBCC Books Customer Support

  • Please contact Dr. Christopher Johnson, Associate Dean of Student Support Services. A Dean's hold restricts registration, receiving your diploma, among other college activities. 

    (805) 730-4078

  • Financial Holds  If you have a financial hold on your account, please contact cashiers@sbcc.edu from your Pipeline email with your K# or, call 805-730-4197 for assistance. 

  • An outstanding balance hold is placed on the student account when there is a balance due on the student account. To resolve this hold, payment will need to be made in full on Pipeline. The hold will be automatically released in 20-30 minutes. 

    Payment of fees may be made online through your Pipeline by credit card (Visa, MasterCard, American Express or Discover). Log on your Pipeline account, on the home page, click "Student”, “Pay My Bill". Select the term, click "Submit". You will see the amount due. Click the “Click to Pay by Credit Card" button, and then follow the instructions. Once you complete the payment process, a receipt will be sent to you.

  • If you have a PE hold, you may have an unreturned item due back to the Physical Education department. Please contact them directly if you wish to return the item. If you wish to pay for the unreturned item to have the hold released, please call the Cashier's Office at 805-730-4197.

  • If you have a LRC hold, you may have an unreturned item due back to the Learning Resource Center. Please contact them directly if you wish to return the item. If you wish to pay for the unreturned item to have the hold released, please call the Cashier's Office at 805-730-4197.

  • Collection Hold -  SBCC works with First Financial Resources. Your debt has been passed on to a collection agency if you have a collection hold. 

    Students must request a payment confirmation email be sent to cashiers@sbcc.edu for a release of your student account hold.  Confirmations are received within 2-3 business days.

    First Financial Resources, Inc. *
    495 Old Connecticut Path, Suite 220
    Framingham MA 01701-4567
    Call Toll Free: 800-747-2302
    Direct Phone: 508-545-3168
    Fax: 508-647-1557
    www.ffrcollects.com
     

    *Note the First Financial Resources hyperlink is a Third Party vendor website; accessing the site will take you away from this page.

  • Parking Citations are issued when an individual has parked without the proper permitting or in an illegitimate parking space. 

    Unpaid parking citations may result in an administrative hold being placed on a student’s record. The Department of Motor Vehicles (DMV) will also be notified of all unpaid citations.  For more information about Parking Citations, contact the Security Department.  Resolve the hold by paying the balance in full as follows: 

    1. Pay for your citation:
    - Pay in person at the Cashiers Office. Be prepared to provide your student ID (K#).
    - Online at paymycite.com/sbcc - Note the PayMyCite hyperlink is a Third Party vendor website; accessing the site will take you away from this page.
    - Pay by Phone Toll Free: 866-450-2527 

    2. Contact the Cashier's Office at cashiers@sbcc.edu with your K# after you have paid your citation in full in order to have your hold released.  Please consider it could take up to 24 hours to process the payment.

  • This is an internal indicator hold and will not impact registration or any other college activity.  This hold will be automatically released in August.  Please disregard this hold.

Students who are requesting accommodations on the basis of disability, including an alternate format of these petitions and forms, should make an appointment with a DSPS (Disability Services and Programs for Students) Specialist in the Student Services Building, Room 160 or call 805-730-4164 or email dsps@sbcc.edu.