Frequently Asked Questions

1. What software comes on my new computer?All new computers come equipped with a browser, MS Office, GroupWise, Micrograde, and reflections (as needed), installed.

2. What happens to my documents and software on my old computer?

When the replacement computer is installed, all documents saved on the old machine will be transferred by IRD to the new computer unless IRD is notified to the contrary. As a safety precaution, it is strongly recommended that you back up your own documents to disk (floppy or zip) also. Your old machine will be saved by IRD for approximately one month, in the event you discover that you have not retrieved all of your old files. Old software applications will not be saved.

3. What if I want to change platforms?(Mac to PC or vice versa) Please fill out form. (link to form)

4. What if my needs have changed such that an automatic replacement computer is not sufficient to satisfy my requirements?

If your needs have changed such that a standard replacement will not be adequate for your job, you must process your request and justification through the ITC committee. Please fill out form (link to form)

(Note: if you are already a high-end user, you do not need to process a request. Contact Jason Thornell at thornell@sbcc.edu if you are unsure.)

5. What if I want to replace my desktop with a laptop?If you are considering replacing your desktop with a laptop, please read SBCC's laptop policy before proceeding with your request. In general, laptops are more expensive for the college to buy and replace than desktops, and their use for convenience only is generally discouraged, unless their use can be justified for educational reasons. Jf you wish to replace your desktop with a laptop, you must justify your request/rationale to the ITC committee. Please fill out form (link to form)

6. What needs to be to done concerning upgrading "smart" classrooms and computer labs?Smart classrooms and computer labs are on an automatic replacement cycle, and if an automatic upgrade is sufficient, nothing needs to be done if you and IRD are already in agreement concerning your upgrade. If your requirements for a lab or bunkered classroom have changed, please contact y

 

 

 Back to top