I.T. Support for Employees
*Hours: Monday to Thursday 8:00am to 4:30pm; Friday 8:00am to 4:00pm
Phone: (805) 965-0581 x2215 or (805) 730-4215
Email: itsupport@sbcc.edu
*Hours subject to change during semester breaks.
View the current status of SBCC enterprise level services
Other Request Forms:
- Event Support
- Expire Exiting Employee's Access
- HyFlex Classroom Request
- New Computer Request Form
- Request for Faculty Resource Center (FRC) Support
- System Access
- Temporary Account Access (For SBCC Directors, Deans, and V.P.s working with outside vendors, consultants, volunteers, or other non-SBCC 3rd party persons)
- I.T. Project Request Form
Instructions, Troubleshooting Guides, Miscellaneous Info, etc:
- Canvas Guides
- Canvas Tech Support
- Campus Wifi Troubleshooting
- Faculty Training
- Hotspot and Chromebook Instructions / Instrucciones de punto de acceso y Chromebook
- Instructions to add Pipeline Gmail to a Mobile Device:
(Note: IMAP and POP3 are not supported and will no longer work) - Mobile Printing Instructions
- Password Policy
- Payment Card Industry Data Security Standard (PCI DSS) Employee Training
- Phishing: Recognize and Report
- Pipeline Login Help
- Service Level Guidelines
- Two Factor Authentication (2FA) Setup Instructions (google doc)
Google Authenticator app: iPhone or iPad I Android - Using VMWare to access the college Virtual Desktop Interfaces (VDIs) - Campus Pipeline login/password required to access this document
- Zoom Information
Secure your Pipeline account with Two Factor Authentication (2FA)
- 2FA Information and Frequently Asked Questions (FAQ)
- Setup Instructions (google doc)
- Video Tutorial from Faculty/Staff Resource Center
- Google Authenticator app: iPhone or iPad I Android