Policies & Procedures
If a student has a credit balance remaining on their bill after all charges have been settled, the student may request a refund. Refunds are not automatically generated, except in cases where federal loans exceed tuition and fees. All credits generated on a student account will remain on the student account for three years and be applied to any future charges until a student chooses to request a refund.
STEPS TO REQUEST A REFUND:
- Drop your classes before the stated drop deadlines. To review your drop deadlines:
- Log in to your student portal PIPELINE
- Select Student tab
- Select My Schedule and Bill
- Under Additional Information, review Refund Deadline dates for each enrolled course.
- A class added after the drop deadline is not eligible for a refund.
- Submit your request in person, by email, by fax or by mail.
IMPORTANT: Review/Update how you would like to receive your refund.
- Receive check by mail: The refund check will only be sent to the most current mailing address on your Pipeline account. Review your address on pipeline and update if needed
- Receive monies by direct deposit to your bank account.
- SET UP DIRECT DEPOSIT
- Log on Pipeline
- Student Resources
- Student Account
- Direct Deposit Sign Up
- Enter the bank information as instructed on the page
In accordance with Section 58508 of Title V, California Code of Regulation, the college may withhold $10 from your enrollment fee refund. Refunds will be your total credit minus $10 refund service charge for class(es) dropped within the stated deadlines. No refund service charge will be assess on courses cancelled by the college.
As the student, you are responsible for dropping classes by the stated deadlines. If you register in a class and later change your mind, it is your responsibility to drop the class. Review your Schedule/Bill for course deadlines. Log on to http://pipeline.sbcc.edu and go to Registration and Student Records, under the Student tab. Follow the instructions on the Add/Drop Classes page in order to drop a class.
Out of State Tuition
|Each class has its own refund deadline. Please refer to your "My Schedule and Bill" in your Pipeline account to identify your specific courses' refund deadline. You may also verify the refund deadline by looking up the CRN number in the class schedule, found here.|
Health Services Fee
Transportation Bus Pass Fee
Student Representation Fee
Student Activity Pass Fee
Fees are 100% refundable for students withdrawing from all SBCC courses by the stated deadlines in the Schedule/Bill. After the stated deadline, no refunds will be given for these fees. For more details on refund date requirements, please refer to your "My Schedule and Bill" in your Pipeline account.
Student Activity stickers and transportation stickers must be returned in order to receive a refund.
|Parking Permit Fee||
Parking Permits must be returned intact to the Cashier's Office (SS-150) prior to the first day of the semester for a refund. (Please note: the $3.40 convenience fee which covers shipping/handling is non-refundable.)
Partial, or pro-rated, refunds will not be issued.
PRINT English Form & Submit in Person
Instructions: Forms are accepted in person at the Cashier's Office window, by USPS mail, by fax or by email. Emails will only by accepted from your student email address (@pipeline.sbcc.edu).
Incomplete and/or Unsigned forms will not be processed.
IMPRIMIR Forma en Español Y Someter en Persona
Formas son aceptadas en persona en la oficina de Cajero (Cashier’s Office), por correo (USPS), por fax o por correo electronico. Correo electronicos solo seran aceptados si la forma es enviada desde su correo electronico de estudiante (@pipeline.sbcc.edu).
Formas Incompletas y/o no firmadas, no seran aceptadas o procesadas.
Instructions: Click on the link to open the form. Fill out the form completely. Save the form and email as an attachment. (Pictures of the form will not be accepted.)
Email the form from your Pipeline email address as an attachment. For security purposes, Electronic Request for Refund Forms will NOT be processed if it is not sent from your Pipeline email address. Please email to firstname.lastname@example.org. If you submit a refund form electronically, you will receive a confirmation email from cashier's office either to inform you that the form was received and accepted or the form needs to be re-submitted due to incomplete status.
Refund Frequently Asked Questions (FAQs):
Approved partial semester drops will be processed and mailed approximately 5 to 6 weeks after the add/drop period. Please check your Pipeline account balance to verify if your refund has been processed.
Approved full semester drop refunds submitted before the start of the semester, will be processed and mailed approximately 2 to 3 weeks upon receipt.
REFUNDS ARE NOT AUTOMATIC. You must complete a "Request For Refund Form" and either a check will be mailed or monies directly deposited to your bank. Both the mailing address and direct deposit may be reviewed and updated by logging in to your student portal PIPELINE.
A $10.00 per session processing charge will be deducted from enrollment fee refunds. The charge does not apply to classes that are cancelled by the college.
Mandatory fees are 100% refundable if all class(es) are dropped within the first two weeks of the semester. Following the add/drop deadline, mandatory fees will no longer be refundable.
If a class is cancelled by the college, it is still the student's responsibility to submit a Refund Request Form. In cases where the college cancelled a course or a student is administratively dismissed from the college, the standard $10 processing fee will be waived. If the student has any fines / fees against their student account, they will be debited from the credit balance prior to the refund disbursement.
Students are eligible to submit a refund request form within three years of the semester end date. For Example:
- Fall 2018 students will be eligible to submit a refund request form through December 31, 2021
- Fall 2015 refund requests expire December 31, 2018
Cashier's Office does not handle CampusCard requests. Please visit the CampusCard website, HERE, for more information.
7. Where do I request a refund from my course at the Continuing Education or the School of Extended Learning?
The Cashier's Office does not handle School of Extended Learning nor Continuing Education course payments. For support in paying your bill or requesting a refund, please visit the School of Extended Learning's website, HERE.