Student Account HoldsCOVID-19 UPDATE: The Cashier's Office is OPEN FOR REMOTE SERVICES. All in-person services are closed until further notice. The Cashiers office is available by telephone and email communications. Please include your student ID (K#) for faster service. We will answer all inquiries in the order in which they are received.
Holds are placed on your student account to provide you with information about possible restrictions to college services such as registering for courses and receiving a diploma.
If you have a hold on your account placed by a department other than the Cashier's Office, please contact that department directly. We cannot release holds placed by other departments.
To View Your Hold:
- Login to PIPELINE
- Select Student tab
- Select Student Records
- View Pre-Registration Requirements and Holds
A Bookstore Hold is the result of an outstanding balance at the Campus Bookstore. The Cashiers Office can not clear this hold until the debt has been settled with the Campus Bookstore directly. This hold will restrict a student from future registrations, access to transcripts and from receiving a Diploma.
Contact the Bookstore at (805) 730-4047 / email@example.com
Financial and Outstanding Balance Holds - If you have a financial hold due to a fine, fee or penalty, or have an outstanding balance, you can resolve it by paying the balance in full. Log in to Pipeline to make payment by Visa, MasterCard, American Express or Discover or, visit the Cashier's Office to pay your debt. Holds will automatically release within 30 minutes of payment processing.
Collection Hold - SBCC works with First Financial Resources. If your debt has been passed on to a collection agency, you must contact the agency directly for resolution. They will provide you an opportunity to pay in full or to make installment payments. Students must request a payment confirmation email be sent to firstname.lastname@example.org for a release of your student account hold. Confirmations are received within 2-3 business days.First Financial Resources, Inc. * 495 Old Connecticut Path, Suite 220 Framingham MA 01701-4567 Call Toll Free: 800-747-2302 Direct Phone: 508-545-3168 Fax: 508-647-1557 www.ffrcollects.com
*Note the First Financial Resources hyperlink is a Third Party vendor website; accessing the site will take you away from this page.
Parking Citations are issued when an individual has parked without the proper permitting or in an illegitimate parking space. A hold is placed on the appropriate student account when the parking citation has passed the 21-day contest period and the citation has been submitted to the DMV. For more information about Parking Citations, contact the Security Department. Resolve the hold by paying the balance in full as follows:
- Pay in person at the Cashiers Office. Be prepared to provide your student ID (K#).
- Online at paymycite.com/sbcc * - Note the PayMyCite hyperlink is a Third Party vendor website; accessing the site will take you away from this page.
- Pay by Phone Toll Free: 866-450-2527 *
* Contact the Cashier's Office after you have paid your citation in full in order to have your hold released. Please consider it could take up to 24 hours to process the payment.
Students who are requesting accommodations on the basis of disability, including an alternate format of these petitions and forms, should make an appointment with a DSPS (Disability Services and Programs for Students) Specialist in the Student Services Building, Room 160 or call 805-730-4164 or email email@example.com.