Academic Technology

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What We Do

The Instructional Lab Support unit is responsible for the installation, maintenance and support of the instructional computer lab environment. This includes technical support for desktop computers, application servers, software trouble-shooting, hardware trouble-shooting, application configuration, desktop security, wireless access, and user access to a variety of lab systems.

This unit provides support for systems functioning within the lab environment and functions as liaison between technical lab staff, the IT Department and the academic departments utilizing instructional labs. Additionally, this unit provides training of lab operations to staff members from other departments that assist with the daily operations of an individual lab.

The Distance Education Support unit is responsible for the centralized support for students accessing online resources. The help desk coordinated by this unit, tracks support calls from students needing assistance with Pipeline, Moodle and other campus-supported systems. Support requests received by email, support form, and phone are recorded via a ticketing system. Additionally, support is offered in-person at the Distance Ed Office in the Campus Center.

This unit provides technical support for students accessing Pipeline, Banner, Moodle, and online registration.


Staff

Alexander Torres
Alexander Torres
Academic Technology Support Specialist
Janine Draper
Janine Draper
Academic Technology Support Specialist
Joe Rivas
Joe Rivas
Academic Technology Support Specialist
Tom Harbeson
Tom Harbeson
Academic Technology Support Specialist
Ryan Alexander
Ryan Alexander
Academic Technology Support Specialist
Devin Lanei
Devin Lanei
Academic Technology Support Specialist
Sara Whipple
Sara Whipple
Academic Technology Support Specialist
Eric Allen
Eric Allen
Academic Technology Support Specialist
E. Erhardt
Erik Erhardt
Distance Ed. and Learning Management System Support Specialist
Javier Nevarez
Javier Nevarez
Distance Ed. and Learning Management System Support Specialist
Jason Walker
Jason Walker
Director of Academic Technology Support

721 Cliff Drive Santa Barbara, CA 93109-2394    Main Campus Phone: 805.965.0581    © 2014 Santa Barbara City College